Remote Management is a lot more than remote support.
Remote management means that we invest in tools to monitor the health of your computers and make sure they have the latest patches, fixes, and updates. We keep you protected and minimize downtime because your systems are always up to date.
If you call tech support, one of the first questions they’ll ask is about the operating system level. If everything is not 100% up to date, they’ll tell you to go apply all the updates and then see if that fixes the problem. Remote management means that you always have those updates in place.
Remote support means automatic patch management.
Remote support means we can fix your computer from anywhere.
Remote support means you don’t have to wait for a technician. And you don’t even have to be there. We can fix your systems while you’re at lunch – or home sleeping.
Remote support means you spend more work time getting work done. You have less downtime, your computers work more smoothly, and you don’t have to work around us in order to get support.
We can also share screens and provide remote training to you and your team. Whether it’s us sharing our screen or you sharing yours, we can connect instantly when we both agree to the connection.
That means you don’t have to come to our office or travel across town to learn the latest tips and tricks to make your office run more efficiently. Again, you spend more time “on task” getting your work done so your company can make more money.